Refund policy

At Vintage Viral, all of our products are made to order through our print-on-demand partner, Printful. Because each item is custom-printed specifically for you, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

We do accept returns and replacements in the following cases:

• The item arrived damaged or defective
• The item was printed incorrectly (wrong design, color, placement)
• You received the wrong item entirely

How to Request a Return or Replacement

To start a return or replacement claim, you must contact us within 30 days of receiving your order. Email us at sales@vintageviralclothing.com with:
• Your order number
• A clear photo of the issue (damaged item, incorrect print, etc.)
• A brief description of the problem

Once we review your claim, we will either issue a replacement item at no charge or provide a full refund to your original payment method. We do not require you to return the original item for defective or misprinted claims.

Sizing

Because all items are made to order, we strongly encourage you to review our size guide before purchasing. We cannot accept returns due to incorrect sizing chosen by the customer. If you receive an item with a manufacturing defect related to sizing (e.g., item is significantly smaller or larger than labeled), please contact us and we will make it right.

Refunds

If your return or replacement claim is approved, refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.

Exceptions

We cannot accept returns or issue refunds for:
• Items purchased on sale or with a discount code (unless defective)
• Items damaged due to customer misuse or improper care
• Claims submitted more than 30 days after delivery

Questions? Contact us at sales@vintageviralclothing.com and we'll be happy to help.